HomeWarranty and Claims
We know that the true quality of a relationship is only revealed when the first problem arises. And that is precisely why we are here for you not only during the warranty period, but also long after its expiration.
How do claims work?
At ALUPLAST s.r.o., we strive to do our utmost to always provide our customers with valuable and functional products.
Nevertheless, a service intervention may be necessary or a claim may arise. We are here for you even in these cases.
How to properly care for the product?
For your windows to serve you trouble-free and for a long time, and to prevent potential claims, it is necessary to care for them regularly and according to our instructions for proper care and maintenance.
You received comprehensive operating instructions, as well as guidelines for regular maintenance, cleaning, and ventilation, along with the product. The most important information can also be found on this page (link to “settings and maintenance”).
Thoroughly inspect everything upon receipt
It is important to inspect the delivered windows and doors upon receipt. Any obvious defects should be noted in the delivery note or the handover protocol. This is useful for the later process of acknowledging a potential claim.
What if a claim arises?
If you have followed all recommended procedures and the product still does not work as it should, you can file a claim.
When assessing claims, we follow the ALUPLAST s.r.o. Claims Policy. ( direct link to download the document )
Methods of filing a claim
- by completing the online claims form
- by sending an email to servis@aluplast.sk
- by sending the claim to the company’s registered office address: Moštenická ul. 8, 971 01 Prievidza
- in person at the reception of the company’s registered office: Moštenická ul. 8, 971 01 Prievidza
What should a claim contain?
- designation CLAIM
- order number and item number or code from the invoice, contract for work
- detailed description of the defect, including a description of the circumstances leading to its occurrence
- detailed photo documentation of the defect
- name and telephone contact of the owner or operator of the property where the product is installed
- address of the property where the product is installed
What steps will follow?
- We will register your claim and confirm its receipt.
- If necessary, we will schedule an inspection by a service technician.
- We will assess the claim.
- We will send you our statement.
- If the claim is approved, we will arrange a date for the warranty service with you.
What else should you know?
Unfortunately, we cannot accept telephone claims or incompletely filled-out claims. We strive to process all submissions as quickly as possible, but incomplete claim forms and missing information hinder their processing and prolong the entire process. Thank you for your cooperation.
