HomeWindow Service
You can rely on our technician’s many years of experience
Michal has years of experience in window and door service.
How Window Service Works
We provide our customers with warranty and post-warranty service.
Warranty Service
Warranty service means free defect removal in accordance with the Complaints Procedure. All necessary information about the complaint process can be found here.
Post-Warranty Service
We provide post-warranty service for all products manufactured by us at a price according to the current service price list.
What does out-of-warranty service include?
- defect removal during the warranty period, which is not covered by the warranty
- repairs after the warranty period has expired
- adjustment of windows and doors in case of problems with opening or closing, stiff handle operation, and similar issues
- glass replacement
- seal replacement and similar
Please include the following information in your email. This will help us better prepare to resolve your issue. The information is used to locate manufacturing documentation in our archives. Thank you.
Email subject: SERVICE-ORDER
- order number (found on the contract for work, or on the invoice)
- order item number
- written description of the defect
- description of the situation that led to the defect
- detailed photo documentation of the defect
- customer’s name and phone contact
- address where the service needs to be performed
NEXT STEPS
What happens next?
Our service technician will assess the scope of work and then send you a price offer for the service. If you agree with the price, you will arrange a visit day and time with the technician.
Do you have further questions? Contact us
ALUPLAST s.r.o. – Windows with a world view. Done right since 1993
